1 Due care and skill
The Company shall perform the services it renders with due care and skill and shall apply appropriate technical and professional standards to all aspects of its work.
The Company does not provide qualitative or quantitative guarantees as part of its inspection services. Parties requiring such guarantee may obtain
them by separate arrangements made in advance.
2 Independence and impartiality
The Company shall perform the services agreed upon with
its Principal in an independent and impartial manner.
4 Reporting damage, contamination or loss
4.1. In an instance when it becomes aware of damages, contamination, or loss to the subject
matter of the service, the Company shall advise its Principal.
4.2. At the request and on behalf of the Principal, the Company may issue letters of protest
seeking to hold responsible parties liable.
4.3. At the request and on behalf of the Principal, the Company may summon average agents or
other representatives of underwriters and may attend damage surveys performed by those parties.
5 Health and safety Regulations
The Company shall have due regard for relevant health
and safety regulations.
6 Record keeping
The Company shall keep records of the inspection
in accordance with any legislation of the country of its domicile.
7 Staff
7.1 Qualifications:
The Company shall engage staff possessing the
technical and professional expertise necessary to perform the inspections. Staff used may be full or part time or freelance inspectors.
7.2 Training:
The Company shall institute and document a training system to prepare its personnel for the tasks it undertakes.
The training programme of full-time personnel should normally comprise an initiation phase, a period of practical instruction under the guidance of experienced inspectors, continuous training throughout employment, and periodic updating of the inspectors' knowledge of the evolution of technology and of trade developments.
The adoption and institution of training programmes is the responsibility of the Company. Training should generally include:
7.3 Identity Cards:
When in the field, all inspectors of the Company shall carry an
Inspector's Identity Card. Such Identity card will usually bear the
name of the Company and its logo (if applicable), the name of the
inspector, his photo and signature, the date of issue and date of
expiration of the card.
8 Equipment
The Company will take care of its own equipment as follows:
9 Quality System
Whenever appropriate and feasible, the Company shall apply the
principles of ISO 9000 or equivalent to its activities.
10 Complaints
The Company shall establish procedures for handling complaints
received from Principals and from third parties.
11 Issuance of certificates and / or reports
Unless otherwise specified, certificates and reports are issued to the order of the Principal and pursuant to its instructions. Certificates and reports shall only record facts ascertained by the Company. Any data or material obtained from third parties shall be so indicated and shall be reproduced for information purposes only.
The findings and observations of the Company are valid for time and place of inspection only.
The Company is under no obligation to refer to or report upon any facts or circumstances which are outside the specific instructions received.
Where the Company is called upon to reproduce the statements or declarations made by third parties, such as official entities, laboratories, vessels etc, such reproduction shall be for information purposes only without responsibility of the Company.
Standard information on any certificate or report will be:
Issuance of the certificate or report does not relieve
the parties to the contract of sale from exercising all their
rights or discharging all their liabilities thereunder.
12 Guidelines for Standard Services
Findings and observations will vary depending on the category
of commodity, circumstance and extent of the inspections performed.
The Company has established guidelines for standard services for each category of commodities
or products.